VAT refund

VAT refund

Here you can find out how to get the VAT refunded for an order from us:

1. Fill out a document:

   • Print out the document "Export and Buyer Certificate for VAT purposes for exports in non-commercial travel traffic".
   • Fill in the required fields.

   [You can view, print or download the document as a PDF here]

2. Address and identity details:

   • Address of the delivering company: Primesurf GmbH, Marcel Würfel, Kanonenberg 20, 21423 Winsen(Luhe)
   • Information on the identity of the buyer: your name, address, country + ID number

3. Important instructions:

   • We also require a document with your bank details for the refund (account holder, IBAN, BIC).
   • In some cases, scanned documents are not sufficient. We therefore recommend sending by registered mail.
   • Send the complete documents to the following address:
   Primesurf GmbH

   Cannon Hill 20

   21423 Winsen(Luhe)

Conditions for VAT refund:

• The invoice value including VAT is at least €150.
• Your order will be delivered within Germany.
• Your place of residence is verifiably outside the EU.
• Your billing address is your residential address abroad.
• You export the products yourself outside the EU.
• The products will be exported within 3 months of purchase.
• You send us the original paper invoice with stamp, a copy of your passport and your IBAN number.